- Rise of ‘The Maintenance Zone’ where demotivated resources use a reactive ticketing system to fix problems after they happen
- Poor management of security updates affecting platform’s compatibility to software stack
- Unavailability of new integrations on old systems due to exorbitant costs
- Lack of support scalability that de-aligns business and technology priorities
- Prevent issues before they impact business outcomes
- Unfreeze addition of new features for better customer support
- Deal with simple change requests quickly and cost-efficiently
- Improve overall web and application portfolio
- Turn average support desks into highly motivated support control rooms
- Apply agile tactics to meet world-class standards
- Assess the level of experience for support resources
- Add or remove capacity from support teams
- Organically adapt to changing and unpredictable business scenarios
Intuitive monitors to trigger early warnings that an application is unhealthy
Ongoing reports on the portfolio to identify inconsistencies
Fewer outages and better-understood systems
Higher degrees of automation
Advanced analytics and A/B testing systems
A priority-driven mindset to fix backlogs at accelerated speeds
Flexibility to add or subtract support tasks
No more contractual constraints
Seamless management of security updates and version controls
Adherence to best practices, no matter where you are
Software stack updated to the latest and most secure version
Optimized security measures to boost performance
Support tickets synchronized to agile software delivery processes
Reduced friction in change management process
Line-by-line detail for code and configuration
Automated and manual tests to validate changes

on-demand support
scalability

model – with
blended rates

and automation-led
resilience

“Negotiating bugs vs
feature requests”

to evolving
enterprise standards

best practices
over a period
WITH DRUPAL